mates Shipping & Delivery

Depending on the item, we pack your order in environmentally friendly shipping bags or cartons made of grass paper - recyclable, of course. Then it goes on to DHL and your new mate for living is already on its way to you.

Shipping within Germany is free for you from 50€!

Under 50€ value of goods the delivery costs are 4,50€ within Germany. The costs for other countries can be found in the table below. If your desired country is not listed, please contact us at

Please note that additional taxes and duties may apply for deliveries outside the European Union (EU). You can find more information on import taxes hereon customs duties here or on the customs website of your country.

4.5 Euro shipping costs within Germany for a value of goods under 50€.

10 Euro shipping costs

  • Belgium
  • Bulgaria
  • Denmark (except Farör, Greenland)
  • Estonia
  • Finland (except Aland Islands)
  • France
  • Greece (except Mount Athos)
  • Ireland
  • Italy (except Livigno & Capione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czechia
  • Hungary
  • Cyprus (except northern part)

14 Euro shipping costs

  • Great Britain (except Channel Islands)
  • Switzerland

17 Euro shipping costs

  • Aland Islands (Finland)
  • Andorra
  • Albania
  • Belarus
  • Mount Athos (Greece)
  • Bosnia-Herzegovina
  • Campione d'Italia (Italy)
  • Ceuta (Spain)
  • Farör Islands (Denmark)
  • Georgia
  • Gibraltar (Great Britain)
  • Greenland (Denmark)
  • Iceland
  • Channel Islands (Great Britain)
  • Canary Islands (Spain)
  • Kosovo
  • Liechtenstein
  • Livigno (Italy)
  • Melilla (Spain)
  • Moldova
  • Montenegro
  • North Macedonia
  • Norway
  • San Marino
  • Serbia
  • Turkey
  • Ukraine
  • Vatican City
  • Cyprus (northern part)


If you do not like an item, you can of course send it back to us. Please announce the return before under beforehand.

You bear the costs for the return. Why? We believe that free returns have become a climate-damaging trend that we don't want to go along with. We hope for your understanding.


*With this logo we would like to show that we are a customer of Grüner Punkt and thus wish to fulfil our obligations to participate in the system in accordance with the Packaging Act.